Please wait for a site operator to respond.
You are now chatting with ‘Emily Mercer’
E Mercer: Hello Ms. Amici, thank you for chatting with AT&T today. How can I help you with your question regarding your plan?
John Amici: good morning
E Mercer: Good morning.
John Amici: Are you able to put me in touch with someone that can help me with my cellular phone account?
E Mercer: I can definitely assist you with your wireless account.
John Amici: that’s fantastic
E Mercer: Is this about your plan?
John Amici: it is, crazy how you knew that
John Amici: I just flew back from Ireland. And boy are my arms tired. LOL
E Mercer: Wow, welcome back.
John Amici: thank you.
E Mercer: Had a nice vacation?
John Amici: Oh, it was great. First time in Asia
John Amici: but my cats would say otherwise
John Amici: :(
John Amici: thank you.
E Mercer: Did they missed you?
John Amici: I’m not sure, they can’t speak because they are cats
John Amici: but they looked like they did
E Mercer: :)
E Mercer: With you being back, you would not need your roaming plans?
John Amici: and one passed away
E Mercer: Oh, that’s heart breaking :(
John Amici: yeah - it is
John Amici: especially since I was supposed to be catsitting but went on vacation and got drunk for 4 days instead
John Amici: LMAO
John Amici: anyway
E Mercer: Yeah, about your plan, you will not need the roaming features since you’re back.
John Amici: correct
John Amici: are you able to remove them
E Mercer: I can have it removed now. So those are the data and messaging.
John Amici: it’s Henry and Marla
John Amici: oh, yes data and roaming
John Amici: i thought you were asking about the cats
E Mercer: :)
E Mercer: Nothing to worry about your plan, data and messaging for roaming are removed.
John Amici: I have one more question
E Mercer: Yes, go ahead please.
John Amici: is there every any confusion between roaming and romeing when someone is going to italy and want to change their plan?
John Amici: because people want to roam around in rome but want to avoid roaming charges I bet
John Amici: makes my head hurt to think about a little
E Mercer: It made me feel the same way.
John Amici: wow, that was uncalled for
E Mercer: If they are raoming around Rome, they wil be charged for roaming.
John Amici: not if they call you first to add roaming in rome
John Amici: maybe there’s someone in your marketing department we could speak with about this
E Mercer: There are still charges even they call us before roaming to Rome but that will be on a discounted price.
John Amici: right, but at least they are aware of the charges first
E Mercer: Yes.
John Amici: did I exceed the data I was allotted on my roaming plan?
E Mercer: No you did not go over.
John Amici: whew
John Amici: because I took A LOT of pictures
E Mercer: You can also download myAT&T app that will provide you easy access to account information by allowing you to view usage, obtain bill summaries, pay bills, manage features, elect paperless bill, and obtain Wi-Fi access support conveniently from your device.
John Amici: now you sound like a commercial
E Mercer: That is another option for you to have an easy access to your account.
John Amici: it’s nice to have options
John Amici: but sometimes you can have too many options
John Amici: like with cereal. i mean jeez
E Mercer: You’re correct on that Ms. Amici. Aside from this do you have any more questions regarding your wireless account?
John Amici: I think we covered everything was there anything you needed to ask me?
E Mercer: No, we’re all set. It has been a pleasure assisting you.
John Amici: likewise. have a great month
E Mercer: Thank you.
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